Return and Refund Policy

Last updated: November 26, 2020

Thank you for shopping at Nala Studio.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Nala, 81 Bolebridge Street. Tamworth. Staffordshire B79 7PD.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Nala Studio, accessible from www.nalastudio.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: contact@nalastudio.co.uk

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Nala
81 Bolebridge Street
Tamworth
Staffordshire
B79 7PD

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact@nalastudio.co.uk

BODY JEWELLERY RETURNS POLICY

We aim for complete and total satisfaction with our services and products. If you are dissatisfied in any way with your purchase, please note the following guidelines.

We are unable to exchange or return body jewellery. This is due to hygiene reasons and does not affect your statutory rights.

If your jewellery is faulty, you must contact us within 1 working day of receiving your order.

In most cases, exchange or repair will be offered and this will be dealt with on a case by case basis.

Please feel free to contact us with any questions or issues at all.

PAYMENTS

We accept the following methods of payment: Visa, Visa Debit, Maestro, American Express, MasterCard.  All payments on Nalastudio.co.uk are processed via Stripe payment fulfilment service. Nala Studio assumes no liability whatsoever for the availability and functionality of this service. Nala Studio assumes no liability for any financial loss caused by the use of Stripe payment service. Stripe complies with the Electronic Commerce Directive.